Logistics Coordinator onboarding plan
Logistics coordinators handle shipments where small errors cost real money. Onboarding should teach the booking flow and exception handling with real shipments, reviewed closely at first.
What good onboarding achieves
Book and track shipments accurately and handle common exceptions such as delays, damages and documentation issues.
Week one example
- Day 1: Systems access; meet the logistics team and warehouse contacts.
- Day 2: Shipment lifecycle from order to delivery.
- Day 3: Carriers, service levels and booking rules.
- Day 4: Shipping documents and customs basics, if relevant.
- Day 5: Book routine shipments with every booking reviewed.
30/60/90 progression
- Day 30: Books routine shipments independently.
- Day 60: Handles common exceptions and customer updates.
- Day 90: Manages a lane, carrier or customer group end-to-end.
People to meet (examples)
- Logistics manager
- Warehouse team lead
- Key carrier account managers
- Customer service contact
Systems to learn (examples)
- Transport management or booking system
- Carrier portals
- ERP order screens
- Tracking tools
Manager checkpoints
- Day 5: first reviewed bookings
- Week 3: exception handling review
- Day 30: independent booking
- Day 90: lane ownership
Common mistakes
- No written booking rules
- Not explaining cost implications of carrier choices
- Exceptions learned only by surprise
- No warehouse visit
Checklist
- Booking system access
- Carrier list and rules reviewed
- Shipment lifecycle explained
- Documentation requirements reviewed
- Warehouse visited
- First bookings reviewed
- Exception process explained
- Escalation contacts shared